Terms

All products manufactured by Streamline Carbon UK Ltd, use the highest quality pre-preg materials and all product ranges are thoroughly tested prior to being made available for sale.  

Important Information on Orders

Production/delivery times: Please be aware, ALL of our products are made to order.  Our carbon fibre components are hand made every step of the way, from hand laminating pre preg materials into the tool, right through to trimming, fixings and polishing the lacquered part.  Typically, we estimate up to 4 weeks from time of order to you receiving your part.  In some cases, depending on your order, this can be reduced to 2 weeks.  As a valued customer of Streamline Carbon you will be kept informed of your order status and should you require an update you can contact us at anytime via email or telephone.  Should we exceed out estimated completion date please appreciate our production methods are labour intensive, ultimately, to ensure you receive a high quality, durable component for your vehicle.

Warranty

All of our products are guaranteed for 12 months (excluding lacquering) and in the unlikely event that you should need to contact us regarding a fault, failure or fatiugue regarding any of our parts, we encourage you to contact us directly either by email or telephone, at anytime. Streamline Carbon will endeavour to investigate your concern and deal with the matter appropriately. Proof of purchase may be neccesary prior to repairs, replacement parts of refunds being considered. All warranties are non-transferable upon change of ownership. Streamline Carbon UK Ltd reserve the right to deny a refund, replacement part or repair to any components that may have suffered failure if, in our professional opinion, the use or installation of the component, by the customer, has contributed to failure.

Replacement roof panels & doors: Streamline Carbon have become renowned for producing class leading replacement roof panels (and doors) to a very high standard, ensuring extreme weight saving and above all, strong and safe composite panels.  Due to the structural nature of these components, before we can process your order, you will be required to agree and sign our product declaration.  This can be emailed or posted to you.  To receive a copy of the declaration prior to placing your order please contact us.  A copy of the terms will be added to our website soon for you to view.

How to order with Streamline Carbon

By telephone: You can place your order by telephone by calling us at anytime on 07715055580.  At time of order you will be informed of production and delivery times for your parts.  Should have any questions regarding our products, fitment or suitability to your vehicle please ask at this time.

By fax: Please make sure your fax contains your list of parts along with your name, address and contact details. If wishing to pay by a visa or debit card we will contact  by telephone to process your payment.

By e-mail: You can e-mail us at sales@streamlinecarbon.com with regard to general sales enquiries, production leadtimes and delivery charges/times.

By website: You can place an order via our website www.streamlinecarbon.com at any time. You will receive confirmation by e-mail once your order has been placed.  If ordering from outside the UK we will e-mail with the shipping costs before processing your order. Please note, currently our website does not accept card transactions directly, we do accept paypal should you wish to complete your transaction online.

By post: You can post your order to us at the address below and please be sure to include your name, address and contact numbers with your order. If paying by cheque please note that the parts will not be sent until the funds have cleared. Cheques should be made payable to Streamline carbon UK Ltd.

By bank transfer: We are happy to accept bank transfers direct into our account. If wishing to pay by this method please e-mail or fax your order to us so we can confirm total price including delivery.  Our account details will be forwarded on to you for you to make the transfer.

Collection of parts: If you wish to visit us and collect your parts please contact us.  We can agree a time/date and ensure your parts are completed and ready for collection/fitment.

UK delivery: Mainland postage and packaging charges for most items are between £5.00 and £15.00.  Larger, more awkward shaped parts will be subject to higher charges.  Please refer to the product listings on our website for the pricing structure.  Please contact us should a price not be shown.  We use Royal Mail & DHL/UPS for all our mail order deliveries within the UK.  International orders are generally handled by the same carriers .  Upon receipt of your goods, please only sign acceptance of goods if you are satisifed they have not been damaged in transit.  Damage claims are not valid if POD documents are signed with no mention of goods being unchecked.  If you are unsure, please sign the POD ‘unchecked’.

Worldwide delivery charges:  Our product listings detail these charges when ordering from these destinations.

Payment methods: We accept Visa, MasterCard, electron, switch, maestro, delta and solo cards, cash, postal orders, cheques, bankers draft, bank transfers & Paypal (subject to charges). Please make cheques, postal orders or bankers draft payable to Streamline Carbon UK Ltd.

VAT: All of our prices include VAT at the current rate of 20%.

Delivery addresses: We only deliver orders to the registered card holders address or to a registered business address.

Owners clubs: Please contact us to discuss possible discounts , subject to car club you are a member of

Cancelled orders:  All parts are made to order, making payment at time of order is your acceptance of this agreement, cancellation of any order will be entirely at the discretion of Streamline Carbon UK Ltd.  A 15% handling charge will be made to all cancelled orders.

Refunds: We will endeavour to carry out refunds within 7 days of the items being returned to us.

Fitting service/charges: Charges for fitting services will be charged for once work is completed (and to your satisfaction).  Should you wish to make use of our fitting facility, please contact us to discuss your requirements and for a quotation.   We are currently in the process of adding fitting prices to our product listings to make it easier for our customers to consider this option.

Due to the ever changing material costs and labour intensive nature of our production processes, we reserve the right to alter our prices at anytime without prior notice.

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Production Update

For the foreseeable future we are not taking direct online orders. Should you wish to purchase any of our products we encourage you to email us at: sales@streamlinecarbon.com